The helpdesk suite
Every conversation your customers start, finished in one place
Shared inbox, live chat, knowledgebase and SLA automation on a single screen — so your team stops reconstructing context and starts answering.
14 days free · No card required · Your own mail, live in an afternoon
Shared inbox
Live chat
Knowledgebase
SLA automation
Composite desks, written for this site
Why it drags
Support does not get slow because people type slowly
It gets slow because the answer lives in four places: the mailbox, the chat widget, someone's notes, and a colleague who is on lunch.
Shared inbox
One queue your whole team can actually read
Every message lands in a department queue grouped by day, so the team opens the desk and sees what happened since yesterday instead of a wall of undifferentiated rows.
Date-grouped queues — Today, Yesterday, then by week
Saved views keep your columns, filters and sort
Mass actions: assign, move, merge, set due, reply
Internal notes that the customer never sees
Live chat
Answer the visitor, then keep the thread
Chats queue by department and land with the operator who takes them. When a conversation needs a paper trail, one action turns the transcript into a ticket that carries on in the inbox.
Queued and active chats side by side
Convert any chat into a linked ticket
Canned responses and per-visitor notes
Visitor context: page, referrer, country, visit count
Knowledgebase
Answer it once, then stop answering it
Articles sit in nested categories with their own visibility rules, and each one reports how often it was read and whether readers found it useful — so you can see which answers are pulling their weight.
Nested categories with per-audience visibility
Helpful / not-helpful ratings on every article
View counts and a popular-articles report
Comments with approval before they publish
SLA & automation
Clocks that respect your opening hours
Due dates advance through working time, not wall time, so a Friday-evening ticket is not already breached on Monday morning. Inbound mail is filed by rule before anyone has to read it.
Working-hours due dates from a 7-day schedule
Plans matched by department and customer group
Escalation on overdue, resolution overdue or no reply
Mail parser rules set department, priority and owner
What you get
A desk, not a mailbox with a badge on it
5
zones, one screen
Rail, filters, queue, conversation, context — no tab hopping.
9
modules included
Inbox, chat, knowledgebase, portal, teamwork, files and more.
⌘K
to find anything
Tickets, people, articles and files from one prompt.
1 day
to a working desk
Departments, mail routing and SLA plans in an afternoon.
“We were running the depot desk out of a shared mailbox and a spreadsheet of who owed whom an answer. The thing that changed was the working-hours clock — a Friday ticket is no longer three days late by Monday, so the escalations we do get are real ones.”
MD
Marieke Doornbos
Head of Customer Operations, Veldwerk Logistics
−41%
first-reply time
Start today
Put the whole queue on one screen
Fourteen days with your own mail, your own departments and your own SLA clocks running. Nothing to install.
No card required · Set up in an afternoon
Connect your own mailbox
Keep your existing mail addresses
No ticket numbers in your subject lines