Pricing
Priced per seat, not per feature
Every tier ships the whole suite. You pay for the people answering, and for how much of the routing you want done for you.
Billed annually
Saving 20%
Starter
€15
per seat / month, up to 5 seats
Billed annually
One department, one mailbox, the whole desk to learn on.
Includes
Shared inbox and ticketing
Live chat, one queue
Knowledgebase and self-service portal
Saved views and canned replies
Email support
Team
Most popular
€31
per seat / month, up to 25 seats
Billed annually
Several departments, real routing, and clocks that hold people to it.
Everything in Starter, plus
Unlimited departments and chat queues
SLA plans on working-hours schedules
Mail parser rules and escalation
Teamwork: calendar, tasks, notes, contacts
Reporting across volume and response time
Scale
€63
per seat / month, unlimited seats
Billed annually
Multi-brand desks with governance and someone to call.
Everything in Team, plus
Multiple portals and brands
Custom roles and per-module permissions
Priority support with a named contact
Full audit log
Soon
Data export
Soon
Multi-language desk and portal
Soon
Composite desks, written for this site
Line by line
What changes between the tiers
Volume, automation depth and governance. Nothing in the list below is sold as an add-on, and the prices in its header are the ones the toggle above is set to.
Compare plans
Starter
€15/seat
billed annually
Team
€31/seat
billed annually
Scale
€63/seat
billed annually
Inbox & ticketing
Seats
Up to 5
Up to 25
Unlimited
Departments
1
Unlimited
Unlimited
Connected mailboxes
2
15
Unlimited
Saved views
Mass actions and merge
Custom fields
Soon
Soon
Soon
Channels
Live chat queues
1
Unlimited
Unlimited
Chat to ticket conversion
Knowledgebase
Single language
Single language
Single language
Self-service portals
1
1
Multiple brands
Downloads & troubleshooter
Automation
Canned replies and templates
SLA plans
Working-hours schedules
Escalation rules
10 rules
Unlimited
Mail parser rules
10 rules
Unlimited
Campaigns
Soon
Soon
Soon
Team & governance
Teamwork suite
Roles and permissions
Preset
Preset
Custom
Audit log
Soon
Soon
Soon
Data export
Soon
Soon
Soon
Interface languages
Soon
Soon
Soon
Support
Email and chat
Priority, named contact
Questions
Before you pick a tier
The six we are asked most often. Anything else, our own desk answers from the same shared inbox we sell you.
Start today
Put the whole queue on one screen
Fourteen days with your own mail, your own departments and your own SLA clocks running. Nothing to install.
No card required · Set up in an afternoon
Connect your own mailbox
Keep your existing mail addresses
No ticket numbers in your subject lines